Secure Recurring Donation Features:

The Recurring Donation module can be obtained as a sub-system to the Alumni Directory, an adjunct to the Parent Directory, or as a fully operational stand-alone system.

Overview:

The Recurring Donation module allows your institution to accept recurring or perpetual (e.g. monthly) donations to be charged against a donor's credit card. The system automates the repetitive processing, record keeping and can even generate tax compliant e-receipts in PDF format at year end. Donations are deposited directly to your existing merchant accounts on a nightly basis.

Security:

• PCI Compliant - Credit card details are not maintained on the NDI servers, but with a PCI (Processing Card Industry) Certified gateway provider. The NDI system interfaces with them and links on unique account numbers that securely reference each credit card number on file.
• Industry Standard SSL - a Verisgn security certificate ensures the safety of credit card information as it is submitted from your screen, to our server and on to the gateway.
• Reduced Exposure - Once you have created the donor profile, you no longer need to retain the credit card information in your records, reducing your potential risk of card fraud.

Profiles: Each donor has a profile on the system, configured with:

• Full Receipt Name - The name as you wish it to appear on the tax receipt. May be different from the name on the credit card on file.
• Salutation for Letter - The name for use in the salutation of the acknowledgement letter, generally as part of the e-receipt (e.g. "Mr & Mrs Smith").
• Full Postal Address - The address that will be used as part of the tax receipt and acknowledgement letter.
• Email Address - The preferred address for tax receipts, and reminders of upcoming card expirations.
• Database ID - Your donor database (e.g. Raiser's Edge) unique ID number, used for reporting and transaction purposes.
• Issuing Organization - You can specify the institution who issues the receipt. The system can handle multiple organizations (e.g. School versus Foundation) and can issue receipts accordingly.
• Name of Fund - The donation can be attributed to a specified fund, which will be listed on the e-receipt.
• Receipt Options - Checkboxes to specify if e-receipts are to be generated, and automatically emailed to the donor at year end.
• Credit Card Number - While initially keyed when the profile is created, card numbers are replaced by unique account numbers, and only the first and last 4 digits are retained for reference purposes. All card numbers are "checksum" verified to reduce keying errors that might occurr.
• Credit Card Expiration - the system verifies that the expiration dates are within the acceptable date range, and will automatically send e-mail reminders to the donor if their card is set to expire in the next four weeks.
• Recurring Amount - The dollar amount the donor wishes to have charged against their card each period.
• Currency - Institutions that accept and receipt in multiple currencies (e.g. US dollar and Canadian dollar) can specify the choice to match the correct bank account the funds should be deposited to.
• Frequency/Periods - 12 checkboxes, one for each month of the year, allow the administrator to set up virtually any schedule for the automated processing to occur. Normally all 12 months would be used, but quarterly, semi-annual, or even annual processing can be configured.
• Day of Month - Normally, all processing for an institution is done on the same day each month (e.g. 15th of the month) but individual donors can be configured to a day of their preference.
• End When - There are three options indicating when a recurring donation should end:
  1. Perpetual - the system will process until the donor indicates
  2. Date - the system will automatically stop after reaching a specified date
  3. Amount - the system will automatically stop after reaching a specified dollar amount

Processing: There are three processes that run automatically at specified times:

1. Credit Card Processing - A program runs each month on the specified date and checks each donor profile. Credit cards on file will be charged the specified amount, a total maintained for each donor, and any errors reported to the administrator.
2. Credit Card Expiry Checking - a program runs once a week and donors whose cards expire within the next month will receive e-mailed reminders to contact the administrator with new expiry info.
3. e-Receipt Processing - The system will automatically generate a compliant tax receipt and thank you note at year end, summing up the total of all donations made the calendar year and emailing it to the donor. The design of the receipts and thank you letter can be completely custom designed.

Administration:

• Completely Web Enabled - The system runs on a reliable and secure NDI server, so requires no additional hardware or software on your desktop - just a standard web browser. Any number of administrators can use the system at any time.
• Transaction History - Each donor profile has single button access to a complete history file of all approved and denied transactions, reminders sent, receipts generated, etc. Accounts are easily reviewed and can be printed.
• Reporting - A variety of administrative reports (e.g. list of credit cards approaching expiry, list of approved transactions by period, etc.) allow fast access to regularly required information needed to update your financial records in a timely manner.
• Configuration - Easy to use online tools to update reminder messages, notification email addresses, etc.
• Bank Accounts - The system is linked to a credit card gateway that NDI works with closely. The gateway can deposit funds to most existing merchant accounts in use in North America. The system can be configured to accept Visa, MasterCard, American Express, and Discover cards. Merchant accounts can be supplied in Canadian or U.S. dollar configurations to institutions that do not currently have them.

Link to Online Donations Form:

Not only can an adminstrator manually create recurring donation profiles, but the NDI online donations form can be used to automatically populate a recuring donation profile, further reducing time spent, and improving the accuracy of donation processing.