Support Coverage


On-line Help

Have a question? Embarrassed to call? Check out the on-line help:
  • Each section on the Directory Maintenance Menu (DMM) has a help link, in the form of a small ?

  • At the top of the DMM are links to:
    • Frequently Asked Questions (FAQ)
    • The index for the User manual
    • A search engine of the user manual
    • A list of all the recent changes to the system

  • Can't find what you need on-line? Don't hesitate to call or e-mail us!

Contact Information

Net Directories Inc. is pleased to offer our clients unlimited telephone and/or e-mail support. Feel free to ask questions, we like to hear from you! The contact particulars are:

Hours of Operation

Our support desk is open Monday to Friday, 9:00am to 6:00pm (Eastern Time). Outside of these hours, please don't hesitate to e-mail. We'll respond first thing the next day.

Please Note

With an average of only 2-3 support calls (combined telephone and e-mail) a day, we don't have the demand for a dedicated person sitting at a support desk. If you do telephone and get no answer, please leave a message, otherwise we won't know to call you back.

Holiday Closing

We observe Canadian statutory holidays. The support desk will be closed on:
  • Monday February 17, 2014 - "Family Day" (Ontario)
  • Friday April 18, 2014 - Good Friday
  • Monday May 19, 2014 - Victoria Day (Canada)
  • Tuesday July 1, 2014 - Canada Day
  • Monday August 4, 2014 - Civic Holiday (Ontario)
  • Monday September 1, 2014 - Labor Day
  • Monday October 13, 2014 - Thanksgiving Day (Canada)
  • Thursday December 25, 2014 through to, and including Thursday January 1, 2015 - Closed!
Other dates will be posted as they approach.

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